We engaged Solutions in Finance collection consulting services based on the recommendations from other credit union CEOs. I was impressed with how quickly they conducted a detailed analysis of our entire collection operation and provided us with a findings and recommendations document. Using their document as a road map, we immediately started implementing their improvement recommendations, creating delinquency roll-rate reports and score cards for measuring performance. Based on their recommendations, we also implemented risk-based collection strategies and realigned our collection staff resources based on staff skill levels. Our collection process efficiency has greatly improved. As a result, we feel we are well on our way to a best practices collection operation because of the services provided by Solutions in Finance. As with the other CEOs, I also recommend Solutions in Finance consulting services, and we plan to use their services again in the future.
Brett Martinez, President/CEO
I could write a white paper on what a flawless job Solutions in Finance did for us. They did a marvelous job for us setting up best practices for collections. We’re very pleased.
Juli Anne Callis, President/CEO
The collections game has changed quite a bit. We need to implement the practices of today – not yesterday – when it comes to handling collections in our current economy. Solutions in Finance came in and helped us implement best practices in our collection operations and made an immediate and dramatic difference in leveraging our technology, resources, and personnel.
John Cassidy, CEO
Solutions in Finance, Inc. have been a valuable resource partner for several years. I first used their lending and collection consulting services while employed at another credit union. When I became President and CEO of Financial Partners Credit Union, I again enlisted their services. Much of our success in consumer lending and collections at Financial Partners can be attributed to implementation of their recommendations. I highly recommend Solutions in Finance, Inc. and will continue to use them as a resource.
Nader Moghaddam, President/CEO
As a new CEO, it was important that I quickly grasp the business challenges and implement positive strategies and standards for Eagle Legacy Credit Union. Partnering with Solutions in Finance, Inc. to assess our operation was a very smart move on my part. There was so much to review and they helped to quickly pinpoint our weaknesses and formulate corrective action in the lending and collections area. Their recommendations and support contributed to my early success as CEO. I appreciate their expertise and look forward to continuing our business relationship.
Sundie Seefried, President/CEO
We started using Solutions in Finance consulting services based on a recommendation from another credit union. We began with their collection management services with results that far exceeded our expectations. We are very pleased as our delinquencies have decreased dramatically. In addition, we utilized Solutions in Finance indirect auto lending services which we are also very pleased with. We recommend the services of Bill Garcia and Solutions in Finance as a valuable resource for improving both loan underwriting and collection operations.
Carlton Musmann, President/CEO
Point Loma Credit Union started using Solutions in Finance consulting services, first in our Financial Services Department offering valuable collection recommendations, then in consumer lending to analyze our loan process, credit quality, and loan policies with very satisfactory results. Most recently we retained Solutions in Finance to assist us in writing our Business Lending Loan policies and getting us started with implementing a business-lending program.
I believe that Solutions in Finance brought a great deal of knowledge and experience that was invaluable in working with and providing guidance to our staff. We have developed a good business relationship with Solutions in Finance and look forward to utilizing their consulting services in the future.
Ted Dennis, President/CEO
NCU retained Bill Garcia of Solutions in Finance to analyze our Accounts Control Department. He provided a detailed recommendation document that helped us to reorganize the department using the latest in collection strategies and techniques.
I was impressed with Bill's knowledge of collection operations and how quickly he identified problems that existed. We have established a positive business relationship with Solutions in Finance as they continue to provide feedback for our lending and collection operation.
Solutions in Finance is a resource that we can count on for professional advice and guidance as we move into the new millennium.
Dennis A. Cutter, President
We found Solutions in Finance, Inc. services and final report on collection operations to be of great value to us. We have implemented many of their recommendations. We will be using Solutions in Finance Inc. as a resource and we look forward to working with them in the future.
Ronald L. Westad, President/CEO
Thank you very much for your assistance! The Findings & Recommendations document you provided is very well done. It provides us with a clear roadmap for how to proceed. We are already working to put some of this into motion, and we truly value your assistance. Per your recommendation, we are working with a recruiter to find someone, with either credit union or prime consumer collection experience, to run the consumer collections area for us. Thank you very much for coming in on short notice and providing us with such a detailed report. This is very valuable, and worth every dollar. We highly recommend your consulting services.
Simone Lagomarsino, Former President /CEO
We retained Solutions in Finance, Inc, a lending and collection consulting company, because we were seeing an increase in our delinquency and charge offs. They performed a complete review of our collection department’s organizational structure and collection processes. After compiling the information, they provided a comprehensive recommendation document that we used to restructure our collection department. We are pleased that our delinquencies and charge offs have now decreased substantially. I highly recommend Solutions in Finance consulting services.
Vince Rojas, Former President/CEO
Solutions in Finance came in and did a top-to-bottom review of XCU's collection process. The review was economical, thorough, and done in a very timely manner. XCU's results have far exceeded expectations; the delinquency ratio has dropped from 1.20% from the date of the review to its current level of 0.79%. Much of the credit belongs to the many recommendations brought forth by Solutions in Finance.
Kurt Rechner, Executive Vice President/CFO