Collection Operations
As independent consultants, we provide a new perspective and an objective evaluation of your collection operation. We specialize in exploring opportunities and implementing strategies for decreasing delinquencies, charge-offs, and collection operating costs-from completely reorganizing to remodeling your existing operation.
Our services include evaluating your entire collection operation, from the initial collection call to charge-off recoveries. This includes reviewing a sample of accounts for timeliness of collection follow-up and collection quality, analyzing the collection staff's use of the collection system software for maximum efficiency, and conducting interviews with key managers and collection personnel. We evaluate the following areas of your operation:
- Operational structure, collection policies and procedures, and delinquency and charge-off trends
- Collection process, collection strategies, staffing levels, staff skill levels, and individual collectors' performance and effectiveness
- Queue-load levels, management reports, and delinquency roll rates
- Bankruptcy, repossession, foreclosure, legal, and collection agencies
Besides providing recommendations for improvements and assisting our clients to manage the implementation process, we show you how to operate effectively in an automated collection environment, using score-based collection strategies, collection risk matrixes, and queue assignments.
